The Details

Event dates get booked quickly. We will finalize your menu, create your contract, and 50% is due upon signing. Your remaining balance needs to be paid in full 30 days prior to your event date.  Your  deposit holds your date & is non-refundable. If your event date needs to be changed we can accommodate (1) date change within a 60 day notice. If there are state mandated (Hawaii) or government mandated shutdowns we will do our best to work with our clients,  your deposit can be forwarded to another event date. We cannot hold a date for you without a deposit. If your final payment is late a 25% fee will be assessed.

Head Count on your guests will have to be finalized 30 days  prior to your event date. You will not be able to go below the original guest count  once the contract is signed,however, you can add to your guest count up until 30 days prior to your event . Menu will be finalized upon the signing of your contract, if you are in need of adding additional items you can add until 2 weeks prior to event .

It is customary to feed your vendors. Most clients elect to feed their vendors through their caterers & we offer 50% off for vendor meals.

30 days or more we will need to do a walk through of your event space with either you, your wedding planner or the venue management to see the space we will be setting up your buffet. This is essential in determining what we will need to bring. 

For Offsite Catering we will need to use the kitchen at your venue the day of the event  as well as a small area out of guest view to assist with set-up & breakdown including loading, unloading , refrigeration and plating. If we are at a venue that does not have a full service kitchen we will have to set up a small 10x10 tent with tables and cooking equipment for an additional cost.

Trash Services are provided at an additional cost. 

We want to make our customers happy, have something in mind other than what is on our site? Just let us know and we will customize a menu for you!

Advance notice needed  

Mahalo.

 

Tastings are $150 drop-off only. Based off of your menu selection we will custom package a 3-course tasting menu & drop-off to your desired location.   We then can discuss & finalize your wedding menu. 

Wedding Cake Tastings:

Drop-Off $36 per tasting & we include 6 of our most popular flavors.

We want to make sure our food is what you envision on your special day & we know that its a very important aspect of any event.

Please:

Don't  be afraid to ask to tweak your menu, after all we are Tailor Made custom Catering!

Book your tasting in advance, we recommend no later than 3 months prior to your event. The sooner the better, it will allow ample time to adjust your menu if necessary.

If you need to reschedule or change your event date you may do so at no additional cost if you re-book your event within 90 days and reschedule within 30 days of your previous event date. Please check with us if your new proposed date is available. If  we are booked on your 2nd date of choice it is up to you to find a date that suits both caterer & Client. 

(a) Should it become necessary for client to terminate this Agreement, and the event date is greater than thirty (30) days, Caterer shall be entitled to retain any and all expenditures to date, including but not limited to contracted labor, special orders, rentals and/or proposals costs.

(b) If Agreement is terminated within thirty (30) days of the event, Caterer shall be entitled to retain twenty-five percent (100%) of deposit and seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals and/or proposals costs.

(c) If Agreement is terminated within fourteen (14) days of the event Caterer shall be entitled to retain any deposit paid and seek any additional losses including but not limited to contracted labor, special orders, rentals and/or proposals costs.

(d) If an Agreement is drawn within five (7) days of the event, client agrees to pay full event costs

We do understand cancellations happen however, all cancellations are  subject to fees associated with  labor & the purchasing of product specifically for your event (those totals will be deducted from your final payment)

 We take the time to carefully plan your event upon the signing of your contract. We strive to be fair & courteous.

Food prepared in this establishment may contain: Wheat, Fish, Shellfish, Eggs, Soy, Nuts, Tree-nuts  or dairy products . 

If you or your guests have any food allergies please make it known upon signing the contract. If anyone has severe allergies  we suggest not ordering any of the  foods that contain the allergens for anyone within your party. We can accommodate modified versions of the menu without the allergen. We want everyone safe and it is the responsibility of the client to  inform  management of  ANY food  allergies. 

Our menu is diverse , please keep in mind, your menu will be made in a facility that  processes: Shellfish, Fish, Nuts, Soy, Dairy, Eggs, Gluten, Tree Nuts, Wheat & any other allergen.

 *Consuming raw or under-cooked meats, poultry, seafood, shellfish, or eggs may increase your risk of food-borne illness, especially if you have certain medical conditions. 

Ingredients & products on our island can be very seasonal. Sometimes we have shortages on product island-wide due to shipping. In the event of a shortage, we  will substitute seasonal/local fruit, vegetables, fish or other ingredients. We will notify you of any changes or substitutions.